Realtime-Spy Remote Spy Software Frequently Asked Questions
Here you will find common questions about Realtime-Spy Remote Spy Software.
Realtime-Spy Remote Spy Software’s 10 Step Installation Guide
Realtime-Spy Remote Spy Software’s Product Manual/Help Documentation
1. What versions of Windows is Realtime-Spy Remote Spy Software compatible with?
2. Nothing happens when I run the RTS logging module!
3. I configured Realtime-Spy Remote Spy Software, now how do I deploy the software remotely?
4. How long does Realtime-Spy Remote Spy Software take to download?
5. Will users know Realtime-Spy Remote Spy Software is installed when they run it?
6. How do I view my logs?
7. Can others access my Realtime-Spy Remote Spy Software logs?
8. Can I archive my Realtime-Spy Remote Spy Software logs?
9. Will Realtime-Spy Remote Spy Software work with ANY and ALL Internet connections?
10. My Realtime-Spy Remote Spy Software webspace only contains a "Parent Directory"?
11. How do I change my Realtime-Spy Remote Spy Software password?
12. How do I remove a user from my Realtime-Spy Remote Spy Software webspace?
13. Can I install Realtime-Spy Remote Spy Software with a floppy disk?
14. The software is not accepting my username/password?
15. My Logs do not seem to be updating anymore, how do I fix this?
16. The Administrative commands do not work?
17. The attachment I am sending is being rejected – what do I do?
1. What versions of Windows is Realtime-Spy Remote Spy Software compatible with?
RTS is has been tested on, and is fully compatible with Windows NT/2000/XP/Vista. It is recommended you have all the latest service packs and security updates installed, however.
2. I tried running my the Realtime-Spy Remote Spy Software application I configured, but nothing happens.
"Nothing" is happening because RTS operates in TOTAL STEALTH. Without any visual queues, RTS has already installed itself and is monitoring all activities. You will only receive a notification that the software installed if you chose to enable the ‘alert user on startup’ option while configuring Realtime-Spy Remote Spy Software.
3. I configured Realtime-Spy Remote Spy Software, now how do I deploy the software remotely?
You will need to distribute the Realtime-Spy Remote Spy Software module you created while running the RTSConfig.exe application. This file you created is the file you will send and run on other PC’s. For detailed e-mail and network deployment steps please refer to your product documentation that was installed with Realtime-Spy Remote Spy Software.
4. How long does Realtime-Spy Remote Spy Software take to download over a Network or via Email?
Unlike other monitoring packages, Realtime-Spy Remote Spy Software is VERY small in size (93KB) and will take only a few seconds via email(even on dialup) and only an instant over cable/network connections to download.
5. Will users know Realtime-Spy Remote Spy Software is installed when they run it?
No – unless you chose the "alert user" option – users will not know any software is being installed when they execute the Realtime-Spy Remote Spy Software module you created.
6. How do I view my logs?
To view your activity logs for Realtime-Spy Remote Spy Software simply point your browser to http://www.realtime-spy.com/username – where your username is replaced by the username you received after purchasing. You will be prompted for your username and password – enter these as given to you when you purchased RTS.
7. Can others access my Realtime-Spy Remote Spy Software logs?
Absolutely not! Every user has their own unique username and password that only THEY know. You must specify your username and password to login and view activity logs for your Realtime-Spy Remote Spy Software software.
8. Can I archive my Realtime-Spy Remote Spy Software logs?
Yes, you can use the included Realtime-Spy Remote Spy Software archive utility to download logs from your webspace for future viewing and saving.
9. Will Realtime-Spy Remote Spy Software work with ANY and ALL Internet connections?
Absolutely. Unlike other remote monitoring products, Realtime-Spy Remote Spy Software does not care if the monitored PC is behind a hardware firewall or router, or if the PC is on a network, cable, or dialup connection. You will be able to ALWAYS access your logs via your webspace. No need for IP addresses, port numbers, or directly connecting to the remote PC!
10. My Realtime-Spy Remote Spy Software webspace only contains a "Parent Directory" listing – no logs – what is wrong?
Nothing is wrong – this just means you have not deployed Realtime-Spy Remote Spy Software on a remote PC to monitor. Once you start monitoring a PC your logs and web interface will appear in your webspace! Please wait 15-20minutes from when the file is first executed for the first sets of logs to appear.
11. How do I change my Realtime-Spy Remote Spy Software password?
Simply use the form HERE to change your password. This password change will effect remotely deployed Realtime-Spy Remote Spy Software modules – if you change your password they will not longer update your webspace with logs until you reconfigure their passwords.
12. How do I remove a User from my Realtime-Spy Remote Spy Software webspace?
Simply use the form HERE to remove an unneeded logged user from your Realtime-Spy Remote Spy Software webspace.
13. Can I Install Realtime-Spy Remote Spy Software with a Floppy Disk?
Yes, just copy the Realtime-Spy Remote Spy Software file you configured to a floppy. Then copy it from the floppy to the PC you want to install it on – then run the file.
14. The software is not accepting my username/password?
Make sure you are entering the username/password EXACTLY as given to you (the password and username are case sensitive). If this still does not work make sure you have no firewall blocking outgoing FTP traffic on port 21.
15. My Logs do not seem to be updating anymore, how do I fix this?
First you should ensure that the software is still running on the remote PC.
If it is not, then re-run the logging module you created to restart monitoring.
Second, verify that you have not changed your password after creating and installing the module on the target computer. Changing your password will cause the remote module to be unable to access your log storage account.
It is advised you first run the stop-rts.exe file on the remote PC (this file is in your :program filesRealtime-Spy Remote Spy Software folder) – once you run this, wait a minute or so – then re-execute the logging module you created on the remote PC – this will restart the monitoring.
16. The Administrative commands do not work?
To use the admin commands you must be on the same network as the remote PC (if it is indeed on a network) – otherwise they will not work. Also make sure the remote PC is online at the time, since the admin commands use a direct connection to the remote PC.
17. The attachment I am sending is being rejected – what do I do?
Some email clients/servers reject executable (.exe) attachments. To circumvent this you can zip up the .exe you created using a zip program (such as Winzip) and then send it. You can also place the .exe into a document file (just drag the .exe icon into the document and save it) and send it this way.
